4 months to validate: build, test, and launch the portal that solves real employee pain points.
Senior Product Designer.
User interview and user test.
Prototype and design tokens.
User journey.
Q3 2024.
Carla de Jesus.
Robson Monteiro.
Fred Capanema.
Matheus Donangelo, Product Designer.
980
employees with access
92%
Monthly Active User
-12%
in incorrect ticket submissions
31
Key search terms insights
Solution benchmarking
Service Now
Workplace
HiBob
Primary research analysis
Card sorting and concept testing with 14 users (executives, managers, administrative workers)
Executives, Managers, Administrative workers, and Field workers. Each with distinct software usage patterns and technology access levels.
The company currently uses at least 3 different platforms for workers to access information and open tickets.
Other ones were: unified login, find organizational information, and be directed to the platforms I have access to.
Lean Inception workshop
While devs make spikes and infrastructure... I made the Usability Test and started a UI Kit.
The new interface based on usability test
From
To
New A.I feature
Issue and approval center
My inbox
Want to know more?
let's chat